WARRANTY & RETURNS

IS IT POSSIBLE TO CANCEL MY ORDER?

As long as the order has not been shipped, you can choose to cancel your order anytime. If Appelhout already received your payment, we will return this as soon as possible.

If the order has been shipped out already, you can return the shipment within 14 days after ordering. If the product is returned unused and in good shape, we will refund the payment within 5 days. You can read more about this in our terms & conditions.

HOW CAN I RETURN MY ORDER?

If you are unsatisfied with your purchase, you can return the product without any further specification within 14 days from the day of delivery.

The product can only be returned if it is unused and still in good shape. Before returning the parcel back to us, we would like to get informed through e-mail.

Below you find the address you can use to return the parcel:

Appelhout Amsterdam
Krom Boomssloot 3-HS
1011 GP Amsterdam
The Netherlands

I DID NOT RECEIVED THE RIGHT PRODUCT, WHAT TO DO?

In case you have received a different product than ordered, please contact our Service team per e-mail. We will get back to you on the same day!

WHERE TO RETURN WHEN BOUGHT MY PRODUCT IN A STORE?

In case you have bought your product at one of our retail stores, please refer to them in case of return or warranty claims.

Products, that weren’t ordered in our online shop can only be returned to the retailer.

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